General Terms and Conditions of Sale

1. INTRODUCTION

1.1 These general terms and conditions of sale (the “General Terms”) govern the sale of premium food and wine products of territorial excellence, contained in the prestigious “Villa Guelfa” branded packages (the “Products”), available on the website www.villaguelfa.it. The sale is carried out by Villa Guelfa S.r.l., with registered office at Via Ottavio Assarotti no. 10, 10122 Turin, and operating office at Località Riviera no. 1, 12060 Monchiero (CN), Tax Code no. 00891470056 and VAT number 02537910040, a single-member company subject to the management and coordination of LPSF S.r.l. (the “Company”). The offer is addressed to the Company’s clients (each a “Client”) through the IT platform accessible at www.villaguelfa.it, which shows the contents of the individual packages. These contents generally match the photographic image accompanying the descriptive sheet, prepared by the Company to provide the Client with as much useful information as possible for evaluating the Product.
It is understood that the images are for illustrative purposes only and may not perfectly represent the characteristics and quality of the Products, as they may differ in non-substantial details related to decorative elements of the photograph.

1.2 The sale of Products is offered only to Clients who are legal entities and not to Clients who qualify as final consumers. Therefore, the provisions contained in Legislative Decree of 21 February 2014 no. 21 (and subsequent amendments), implementing Directive 2011/83/EU on consumer rights, do not apply to these General Terms and the related contracts.
1.3 These General Terms are deemed accepted at the moment the Client places the order, undertaking to pay the price of the Products indicated in the order form, and shall remain valid and effective until modified, in whole or in part, by the Company. Any modifications and/or new conditions shall be effective from the time of their publication. For this reason, Clients are invited to carefully review the current General Terms before proceeding with any purchase and to keep a copy of the General Terms.
1.4 These General Terms shall prevail over any different commercial and contractual terms and conditions contained in documents originating from the Client, such as, by way of example, purchase terms and conditions.

2. DESCRIPTION AND FEATURES OF THE SERVICE OFFERED BY THE COMPANY

2.1 The Company offers its Clients, under the conditions described below, the opportunity to choose among various gift packages of Products listed in the catalog and order those of interest. The order does not constitute the conclusion of a supply contract but merely allows the Client to indicate the desired Products, the relative quantity, and to provide the additional information specified in the order form attached to the catalog and necessary for the supply of Products by the Company. The sales contract is considered concluded only when the Company has sent the Client official order confirmation.
2.2 Together with the Products, the Company will offer its Clients the additional delivery service, the terms and conditions of which are indicated in Article 4 below.

3. TERMS AND CONDITIONS OF SUPPLY

3.1 Minimum order value
The minimum order value is Euro 500.00 (excluding VAT and shipping).

3.2 How to order
To place an order, it is necessary to fully complete the ORDER FORM and send it to the email address ordini@villaguelfa.it. It is also possible to order Products by calling the national landline number 0173 19 50 805, available Monday to Friday, from 8:30 am to 5:30 pm (or, for orders from abroad, with the prefix 0039).

PLEASE ENSURE THAT ALL REQUIRED ORDER DATA IS PROVIDED AND THAT ALL CLIENT DATA PROVIDED IS CORRECT FOR BETTER DELIVERY MANAGEMENT.

3.3 When to order
For deliveries to be made by Christmas 2025, please submit the order by no later than 01/12/2025.

3.5 Conclusion of the sales contract for Products
The sales contract for the Products will be perfected once the Client, after completing the transmission of the order and assuming the payment obligations for the Products, has received the order confirmation referred to in paragraph 3.6 below. The agreement between the Company and the Client (jointly, the “Parties”) will be governed by the provisions of the order and the order confirmation, these General Terms, and any other specific terms and conditions expressly agreed upon between the Parties.

3.6 Order confirmation
The order confirmation, sent by email to the Client, will contain the order number of the confirmed Products (and services), their essential characteristics, the unit and total price of the order (including shipping costs), the payment methods and terms, as well as the shipping and billing details.
In the event of any discrepancy between the order and the order confirmation, the latter shall prevail.

3.7 Order changes
Any changes to the order must be sent to the email address ordini@villaguelfa.it before receiving the order confirmation from the Company. In the absence of express acceptance by the Company of the change requested by the Client, the original order shall be considered binding.

3.8 What you receive with the Products
The packages listed in the catalog will be composed of the Products listed in the descriptive sheet next to the photograph. If certain Products are no longer available, the Company will replace the missing Products with other products of equal or superior quality and value. The Company also reserves the right to inform the Client if certain Products are not available in stock and to propose alternatives or agree on different delivery terms; the Client will be free to decide whether or not to accept the proposed options.

At a cost of Euro 0.50 (excluding VAT) per package for each recipient, an elegant greeting card bearing the Client's company name and a non-personalized greeting message will be included. Alternatively, we can include YOUR GREETING CARD IN THE PRODUCT PACKAGE, WHICH MUST BE PROVIDED TO US NO LATER THAN 08/11/2025.

3.9 Information on ingredients and allergens
For detailed information on ingredients and allergens download the file

4. DELIVERY AND SHIPPING COSTS - LIABILITY

4.1 Shipping methods
All Product packages are packed in sturdy and elegant screen-printed boxes suitable for shipping and appropriate to the type and weight of the Products ordered.

4.2 Single-address delivery in Italy

The Client may take advantage of the delivery service to a single address in Italy under the following conditions:

- for orders over Euro 800.00, the delivery service is free of charge;

- for orders between Euro 500.00 and Euro 800.00, the delivery service costs Euro 35.00;

- for orders under Euro 500.00, if the Company chooses to accept them, the delivery service costs Euro 60.00.

In addition to these base costs, the Client must also add:

- a surcharge of Euro 10.00 if the Client does not have a forklift and a vehicle with a hydraulic tail lift is required;

- a surcharge of Euro 10.00 if the delivery location is in a restricted traffic area (ZTL);

- a surcharge of Euro 30.00 for deliveries to floors other than the ground floor, except when deliveries must be made to buildings equipped with lifts/freight elevators suitable for pallets.

All the above costs are excluding VAT. For the cost of porterage service, please contact the Company.

Shipments will be carried out through a trusted carrier with national coverage.

4.3 Single deliveries in Italy and international shipments

We make deliveries to single recipients at a destination other than the company headquarters.

The cost for deliveries to single recipients in Italy is Euro 13.00 (excluding VAT) per package for each recipient.

The cost for international shipments to single recipients is Euro 41.00 (excluding VAT) per package for each recipient in the following countries: Austria, Belgium, France, Germany, Luxembourg, Netherlands, Portugal, and Spain. For deliveries in countries not listed, please contact the Company.

International shipments will be carried out through a primary-standard express courier.

4.4 Delivery addresses

To send the list of individual recipients, download the Excel file, fill it out in full following the detailed instructions therein, and send it to the email address ordini@villaguelfa.it indicating your company name and VAT number in the subject line. Alternatively, call the national landline number 0173 19 50 805 (or, for orders from abroad, with the prefix 0039).

4.5 Company liability for deliveries

Upon delivery DAP at the location indicated by the Client (Incoterms 2020), the transfer of title and risk of the Products will be completed and, from that moment, the Company will be exempt from any liability for delivery. It is understood that, in the event of delivery delays resulting from force majeure events or, in any case, unforeseeable or not attributable to the Company, no liability can be charged to the latter. In any case, except in the case of willful misconduct or gross negligence, the Company's liability will be limited to the value of the order only.

5. DELIVERY TERMS

Delivery is guaranteed for Christmas 2025 for orders received no later than 10/12/2025. The Client has the option to request "proof of delivery" with the signature of the recipient (or the person who collected the Products on their behalf), provided that this service is requested at the time of the order.

Proof of delivery documents will be available 30 days after the delivery date and are considered conclusive evidence for any dispute regarding payment.

Proof of delivery costs Euro 8.00 (excluding VAT) for each document requested.

6. CHECKING PACKAGES AT DELIVERY

The Client is required, at the time of delivery, to check the conformity of the Products, with regard to their quality and quantity, with respect to what was ordered and to immediately report any defects or discrepancies to the Company.

The acceptance "without reservation" of the Products by the Client or by any person appointed for collection on their behalf constitutes, by express agreement of the Parties, proof of the good condition of the packaging and the completeness of the Products; consequently, all liability of the Company in this regard ceases at the time of delivery.

If the goods are collected by the recipient "without reservation" and, after a subsequent check, anomalies or breakages not apparent during the initial inspection are found, please report it within 3 (three) working days from the delivery date to the Company to arrange the replenishment or replacement of the damaged packages. With the replacement of the damaged goods, any other liability of the Company for defects or faults in the Products ceases.
If notification is not made within the deadline, the Products will be deemed to conform to the order.

7. PRICE LIST - PAYMENT TERMS

7.1 Catalog price list
The prices indicated are inclusive of VAT.

7.2 PAYMENT TERMS

Unless otherwise agreed between the Parties, payment for each order of Products will be made in Euro (€) by traceable instruments (e.g. bank transfer) within the terms indicated in the pro forma or invoice or similar document.
For orders up to Euro 2,500.00 (excluding VAT and delivery service), payment upon order by bank transfer, PayPal, or Visa and Mastercard credit cards is required; payment by cash on delivery is also possible. For payment by bank transfer, a 3% discount is provided. For payment by PayPal, Visa, or Mastercard credit card or cash on delivery, a 2% discount is provided.
For orders over Euro 2,500.00 (excluding VAT and delivery service), in addition to the above-mentioned payment methods, Ri.Ba. or bank transfer with a due date of 15/01/2026 is accepted – in the case of deferred payment, the above-mentioned discount provisions do not apply.
Contact customer service at the national landline number 0173 19 50 805 (or, for orders from abroad, with the prefix 0039).

The Company reserves the right to agree on other payment methods and times for particular cases or for new Clients.
In case of delayed payments by the Client, the Company may suspend delivery or, in any case, its performance.

8. PERSONAL DATA PROCESSING

The personal data transmitted by the Client through the attached order form will be processed, mainly electronically, by the Company for order management purposes in all its phases, as well as for administrative and accounting purposes and in compliance with law, regulation, and EU legislation. Furthermore, if consent is given in the order form, the data may be processed for sales proposals, surveys, and market research carried out via email, mail, telephone (landline and mobile), SMS (in short: "marketing"). These activities may also be carried out after profiling the Client, i.e. based on purchasing and consumption preferences, with prior separate consent. The data will be retained for the period necessary to fulfill the single order and within the time limits prescribed by administrative and accounting laws; thereafter, they will no longer be processed and will be transformed into anonymous form for statistical summaries, unless the Client has given consent for marketing and profiling activities. In the latter cases, they will be retained in the archive as long as the Client wishes to maintain a constant relationship with updates on the Company's Products or as long as the Client's profile is deemed current and confirmed in their purchasing and consumption behavior and, therefore, surely interested and not disturbed by receiving commercial communications from the Company. The data will be processed by third parties responsible for services related to the execution of the order. They may also be communicated to independent third-party data controllers, such as credit management companies or supervisory bodies and authorities. The persons appointed for data processing are those in charge of the sales and customer service, administration, information systems, and data security departments. By writing to the data controller at info@villaguelfa.it, one can exercise the rights to consult, modify, delete, limit the processing of data, or object to their processing for legitimate reasons or for informational and promotional purposes, even limited to one or more contact methods (e.g.: via email and/or SMS and/or mail and/or telephone). Unless specified otherwise, opposition to the processing of data for informational purposes will be understood to extend to all contact methods. In the event of withdrawal of the consent given, which may be presented at any time, it is understood that this does not affect the lawfulness of the processing based on the consent previously given or on alternative mechanisms to consent allowed by law. It is also noted that the data subject has the right to lodge a complaint with the supervisory authority to enforce their rights. By writing to the email address info@villaguelfa.it, one can request the complete and updated list of data processors and third parties to whom the data may be communicated. Finally, one has the right to request data portability, i.e., to receive in a structured, commonly used, and machine-readable format their data to transmit it directly to another independent data controller so that they can process it within the limits set by the data subject. Information about our data protection policy can be requested by writing to the email address info@villaguelfa.it or by consulting the privacy policy.

9. GOVERNING LAW

The Parties agree that these General Terms, together with the sales contract for the Products and any rights or obligations related thereto, shall be governed by Italian law, excluding conventions for the international sale of movable goods.

10. AGREED JURISDICTION

The Parties agree that any dispute relating to the interpretation, execution, validity, effectiveness, or termination of these general terms and conditions of sale shall be subject to the exclusive and mandatory jurisdiction of the Court of Turin.